Love Letters to Small Dog Mall

We LOVE hearing from our customers, especially when they have nice
things to say :)


From: Kathy
Subject: Belated Thank You

Robin, This is a very belated thank you.

Several weeks ago I inquired about the little pig toy for my dog, and you very thoughtfully sent me two of them to make sure my (very well loved) Chihuahua got just the right toy. You also included a lovely personal note. You made my day!

Your customer service skills excel, and you are clearly a caring person. I kept your note because it just makes me smile.

Thank you again, Kathy


From: Virginia B.
Subject: First Time Order

I just received my order of a dog collar for my newest Papillon. This is the first time I have ordered from your company and I couldn't be more pleased! Not only was the collar exquisite but you included treats for my dog and a treat for me! Thank you!

But the best part was opening the box and finding the gayly wrapped collar with a hand written card and a doggy sticker.

Your company has gone above and beyond. I have never dealt with a company that makes their customers feel so special like you do. I will definitely buy from you again and I will tell all my animal loving friends about your company.

Thank you again.


From: Jamie C.

Subject: Customer Service

I love the customer service I receive from your company, you in particular. The packages I receive are so personal and I adore that about your website! I will continue to be a long term customer. :) thanks again!


From: C. Johnson
Subject: Pleased Customer

I just received my order, a Dublin Dog collar for my Westie for St. Pat's Day, of course, and I just have to say that the package was so special, even down to the little bow on the collar.

Also, it is very rare to get a personal note. I will definitely find myself going back to your website and again, thanks for making a customer seem special. You made my day and Lily loves her collar.


From: A. Hirsch and Lilly
Subject: Lilly & Lucy Love Their Stuff

Lilly received her package yesterday afternoon. She loves the purple tee, and is sharing her bagel toy with her 'big sister' Lucie. The treat that was in there, she ate that right up!

In any case, once again, it's been a pleasure doing business with you.


From: S. Austin
Subject: Thank You

We received our package on Thursday. I'm just getting around to telling you how wonderful the package was. The cake pan is adorable. We can't wait to bake the doggie cake.

Thank you for the whole package it was an amazing surprise! I will continue to visit your website for doggie things we may need.

Thank you again.


From: L. Currie
Subject: Thrilled with Tag

Oh my goodness I just got my mail and the dog tag is in it! Absolutely thrilled with it! Thank you so much! I will be recommending your website to everyone! Love it!


From: H. Martin
Subject: Wow!

Wow, the care and effort you put into packaging made it so much fun to open! My 6 yr. old daughter and I were saying "awe, awe.....awe" the whole time we were unpacking it. Mya thoroughly enjoyed the cookie and my three kids divided the candy bones....thank you!

What a treat! Thanks!


From: C. MacDonald
Subject: very happy customer

Layla's order came today... it was such a nice surprise to see wrapped items! I thoroughly enjoyed ordering from your company and will highly recommend it at my next Chihuahua playdate. I appreciate the time you spent emailing with me regarding my order and the adorably wrapped items.

Again, thank you for your thoughtfulness... in today's world, it's always nice to see a personal touch. I am very happy customer.


From: V. Graves
Subject: Order

Thank you for the prompt service Robin. The package arrived on time and the presentation was wonderful!

I will be back for more.


From: M. Johnson
Subject: A New Customer

Just a note to say thanks for the wonderful package my "little girl" got last week!!! It came so quickly and was wrapped so precious!!!

Thank you so much, such a nice touch!!!


From: K. Tessier
Subject: My Order

I don't get an opportunity to personally email input on a purchase, but in this case...I feel it is necessary.

I want to applaud you (and your company) for the obvious effort that is put into your merchandise and packaging.

You rock and keep up the good work!


From: R. Friske
Subject: My Order

What a great company you have, my dog and I loved the treats :)

Thanking you again.